Comments on: Smart Telecom Are Shit

By: Poll Dorcha

Poll Dorcha — Thu, 07 Apr 2011 19:30:50 +0000

Possibly SMART also! They need to take away or repair the few public boxes that are to be found in the city centre. Beyond use and eyesores at this stage.

By: Bock

Bock — Wed, 06 Apr 2011 20:23:57 +0000

Good advice.

By: dave

dave — Wed, 06 Apr 2011 20:20:53 +0000

Here's a tip. Remove your links to them. By linking to them, you are adding to their success as their search engine rankings will get higher the more that people link to them, attracting more customers to them.
There was a small company in the USA who sold mobile phones. Their service was absolutely awful, but their sales were high as everyone who complained online about them linked to them and this allowed them to easily obtain the top position on search engines for most of their search terms. This in turn resulted in huge online sales. All thanks to their terrible service and stacks upon stacks of complaints.

Hope your new provider is better. I have had awful experiences with companies that many people I knew had used for years and had nothing but fantastic service.

By: vikram

vikram — Tue, 07 Sep 2010 13:59:50 +0000

I was not happy with the Eircomm broadbadn as it was giving speed about 600Kbps so i moved to Smart Telecom. I ordered on 7th of august and they said that it will take 2 weeks to install and said service will be interrupted only for 2hours. oh god what a big lie it was. Its one month now and even i havent recieved my Modem yet. They transfered my phone line to themselves and since yesterday i have no broadband connection. They promised that you will not have broadband only for two hours but it will take few days i think as no modem recieved yet. I emailed to info@smarttelecom.ie, customercare@smarttelecom.ie and also emailed to the agent who ordered my connection. i emailed 3 times to the agent in 1week no reply. I emailed customercare@smarttelecom.ie 2times no reply from them yet. So bad customer service they have now so i am wondering what will happen after getting broadband. someone advise me…….

thnx
vikram

By: Akito

Akito — Thu, 15 Apr 2010 02:48:07 +0000

Smart were great, never had a problem before this year, but now that digiweb have brought the company they are inforcing a 170gb fair usage policy, and i get had with it every month, they didnt care before, now they put your speed down to dialup and you have to pay 8.50 euro for them to put it back up. i download an average of 200gb a month and they didnt care befor, im thinking of switching back to utv, there not 1 to 1 contention ratio but they never cared how much i downloaded

By: james

james — Sun, 24 Jan 2010 08:44:05 +0000

Yeah BT seem to be decent (or at least vodafone since that is their guise now). Tried a vodafone 1mb modem package (had to fix it for a relative) on my own line that I am currently using with smart telecom. Results: The 1mb was 4 times faster literally than my 7mb smart connection. I must emphasise these were tested going over the same line. So vodafone in my case and I'm sure a lot of other people's cases will be waaaay quicker. BE CAREFUL THOUGH, vodafone 12 month contract is just that. You don't like the service and want to quit after one month, you will be docked whatever is left ie 11 months @ 40 euro, off your bank account.

By: John

John — Thu, 29 Oct 2009 23:34:43 +0000

BT is the best by far-although I think they have sold their irish customers to some other outfit-still perfect though and good technical support , nice polite folks (somewhere In Bombay)

By: Ed

Ed — Wed, 28 Oct 2009 19:33:42 +0000

Smar's Customer Service has gone to the dogs in the last 12 months. I have been with Smart for 5 years (in 2 different houses), so I applied for the new house. I was told it would take 2 weeks to get connected, so I rang after 2 weeks and was told it would take another 2 weeks! The guy spouted the lamest excuse i have ever heard about the delay (because it took 2 phonecalls to verify my sign-up when I initially ordered) and became a total dick with a real like it or lump it attitude.
Two friends had similar problems with them recently.

By: William

William — Fri, 18 Sep 2009 12:13:44 +0000

I have despaired of the broadband providers in Ireland,never seen such shit service,and their so called customer service seems to exist only to tell you its all your fault!!.(cos presumably they consider themselves to be perfect and above reproach,so every complaint is regarded as a personal insult)Anybody know what the satelite providers are like or are they crap as well?.

By: Bock

Bock — Thu, 17 Sep 2009 18:52:20 +0000

Switch off your caps lock and show some respect.